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14 Toyota Management Principles

8. Mai 2023

It is about the Principles, not the Tools.

The Toyota Production System (TPS) is a renowned manufacturing methodology that Toyota has used for decades to optimize its operations and achieve exceptional results. The 14 Toyota Management Principles are central to the TPS, which provide a framework for achieving operational excellence, continuous improvement, and customer satisfaction.


These principles are grounded in the philosophy of Kaizen, which emphasizes the importance of continuous improvement and the pursuit of excellence in all aspects of the organization. Organizations worldwide have adopted the principles, not just in manufacturing but also in healthcare, service, and other industries.

  • 1. Base your management decisions on a long-term philosophy, even at the expense of short-term financial goals.

    This principle emphasizes the importance of taking a long-term perspective when making management decisions rather than focusing solely on short-term financial goals. The idea is that by investing in the future, a company can achieve sustainable success over time. Some examples include:

    • Investing in employee training and development to improve product quality and reduce defects over time, rather than cutting back on training to save costs in the short term.
    • Focusing on building a solid brand and reputation, even if it means investing more in marketing and advertising in the short term, rather than cutting back on these activities to save money in the short term.

  • 2. Create a continuous process flow to bring problems to the surface.

    This second principle describes the importance of creating a continuous flow of work to identify problems and inefficiencies in the production process as soon as possible. By doing so, problems can be addressed quickly before they become more significant issues that cause delays or defects in the final product. This can be done by:

    • Using a just-in-time inventory system to keep inventory levels low and ensure that raw materials and supplies are delivered as needed, rather than stockpiling materials that might go unused or become outdated.
    • Creating a production line with minimal interruptions to keep the flow of work moving smoothly and quickly. By doing so, problems such as equipment breakdowns or quality issues can be identified and addressed as soon as they occur rather than being discovered later in the process when they are more challenging to fix.

  • 3. Use "pull" systems to avoid overproduction.

    Based on customer demand, this principle emphasizes the importance of producing goods only when needed. The idea is to create a "pull" system where the demand for the final product triggers each stage of the production process. The pull system helps to avoid overproduction, which can lead to excess inventory, waste, and increased costs. Some examples are:

    • Implementing a just-in-time production system where parts are produced only when needed, based on customer demand, helps to avoid excess inventory and waste.
    • Using a kanban system to signal the need for more materials or parts based on the consumption rate prevents overproduction by ensuring that production is only triggered by actual demand.

  • 4. Level out the workload (heijunka).

    Balancing the workload across the production process avoids unevenness (MURA) and overburdening workers or equipment (MURI). The goal is to achieve a consistent and steady workflow, which helps reduce waste and improve efficiency. The following examples give an overview of possible actions to level out the workload:

    • Balancing production across multiple products or product lines to avoid overburdening certain areas or machines while others are underutilized.
    • Using a mixed-model production system, different products are produced in a balanced sequence to avoid overburdening workers or equipment. 

  • 5. Build a culture of stopping to fix problems to get quality right the first time.

    This principle emphasizes the importance of addressing problems and defects as soon as they are discovered rather than allowing them to persist or worsen. The idea is to build a culture where everyone is empowered to stop the production process if a problem is detected to prevent the problem from being passed on to the next stage or to the customer. Some examples of how this principle might be applied include:

    • Providing employees with the necessary training and resources to identify and fix problems as they occur, rather than waiting for a supervisor or manager to address the issue.
    • Encouraging employees to speak up when they notice a problem or potential issue and empowering them to stop the production process if necessary to prevent the problem from being passed on to the next stage.

  • 6. Standardize tasks for continuous improvement and employee empowerment.

    This principle explains the standardizing of tasks and processes to create a foundation for continuous improvement and employee empowerment. By standardizing tasks and processes, employees can focus on improving and refining their work rather than spending time on non-value-added activities or figuring out how to do their job. This means:

    • Developing standard work instructions for each task or process to create a consistent and repeatable approach to work to improve quality, reduce waste, and increase efficiency.
    • Encouraging employees to suggest improvements to standard work instructions based on their own experience and expertise. By doing so, employees can take ownership of their work and contribute to continuous improvement efforts.

  • 7. Use visual control so no problems are hidden.

    The importance of visual cues to make problems and abnormalities apparent immediately is explained in this principle. By making problems visible, they can be addressed more quickly and effectively. Visual control systems can include tools such as kanban boards, andon lights, or other visual aids that highlight the status of the production process. Some examples of how this principle might be applied include:

    • Using a visual control board to track the status of production orders, including the current status of each order, any problems that have been identified, and the progress of each order through the production process to identify bottlenecks, quality issues, or other problems that may arise.
    • Implementing an andon system that uses lights or other visual cues to signal when a problem has been identified so that it can be addressed quickly and effectively.

  • 8. Use only reliable, thoroughly tested technology that serves your people and processes.

    Using reliable and effective technology that supports the organization's people and processes is emphasized in this principle. The idea is to avoid using technology for its own sake and instead focus on using technology that will help to improve efficiency and effectiveness. This can be done by:

    • Investing in high-quality equipment designed for the organization's specific needs rather than using generic or off-the-shelf equipment that may not be well-suited to the task.
    • Conducting thorough testing and validation of new technology before it is implemented to ensure that it will work effectively and efficiently to avoid costly downtime or production delays resulting from using untested or unreliable technology.

  • 9. Grow leaders who thoroughly understand the work, live the philosophy, and teach it to others.

    This principle is based on the idea that strong leadership is essential for building a culture of continuous improvement and driving long-term success. Leaders must not only understand the work they are responsible for but also live and embody the values and philosophy of the organization. They must also be able to teach these values and principles to others, empowering employees at all levels to contribute to the organization's success.

    • Lean companies strongly emphasize leadership training and development, providing ongoing support and resources to help leaders grow and develop. This includes training programs, coaching and mentoring, and opportunities to participate in kaizen events and other improvement initiatives.
    • An additional critical aspect of this principle is leading by example. Leaders are expected to embody the company's values and philosophy daily, serving as role models for their teams. This involves demonstrating a commitment to quality, safety, and customer satisfaction or actively participating in improvement initiatives. Leaders inspire their teams to do the same by leading by example.
    • This principle also emphasizes the importance of teaching and empowering others. Leaders are expected to be effective communicators, sharing their knowledge and experience with their teams and empowering employees to contribute to the organization's success. By teaching and empowering others, leaders help build a culture of continuous improvement and ensure that the organization's values and philosophy are shared.

  • 10. Develop exceptional people and teams who follow your company's philosophy.

    This principle is focused on investing in and developing people as a critical component of organizational success. The organization can create a culture of continuous improvement and innovation by providing training and development opportunities, fostering teamwork and collaboration, and ensuring that the company's values and philosophy are clearly communicated. Here are some examples of how this principle might be applied in practice:

    • Provide training to your employees -to develop their skills and knowledge. This includes training on the Toyota Production System and specific technical skills related to their roles.
    • Offer opportunities for employees to take on new challenges and roles within the company to broaden their experience and develop new skills.
    • Place a strong emphasis on teamwork and collaboration, with cross-functional teams working together to identify and solve problems.
    • Have a clear set of values and principles that are communicated to all employees. 

  • 11. Respect your extended network of partners and suppliers by challenging them and helping them improve.

    Building strong relationships with partners and suppliers and working collaboratively to improve quality and efficiency throughout the supply chain is one of the fundamental principles. The organization can create a more resilient and effective supply chain by treating partners and suppliers with respect and challenging them to improve their processes and capabilities. Some examples are:

    • Engaging with suppliers and partners to understand their processes and challenges and identifying opportunities for improvement.
    • Sharing knowledge and best practices with partners and suppliers to help them improve their processes and capabilities.
    • Collaborating with partners and suppliers to identify and address quality issues to ensure the final product meets the required standards.

  • 12. Go and see for yourself to thoroughly understand the situation.

    This principle emphasizes the importance of taking the time to consider all options and seek consensus before making a decision. This helps ensure that decisions are well-informed and supported by all stakeholders. Once a decision is made, it should be implemented quickly to avoid delays or missed opportunities.

    • Conducting "gemba walks," where leaders go to where the work is being done and observe the processes firsthand. This allows them to see the work being done, identify potential areas for improvement, and get input from the employees who are doing the work.
    • Visiting customers and seeing firsthand how they use the products or services that the organization provides, leaders can gain insights into how they can better meet the needs of their customers. This can help organizations identify areas where they can improve the quality or functionality of their products or better understand how they can provide exceptional customer service.
    • Going directly to the source of the data and analyzing it firsthand, leaders can gain a deeper understanding of the trends and patterns driving the organization's performance.This can help them identify areas where improvements can be made and make data-driven decisions based on a clear understanding of the situation.

  • 13. Make decisions slowly by consensus, thoroughly considering all options; implement decisions rapidly

    Making well-informed decisions based on thoroughly considering all available options also recognizes the need for consensus building, which involves soliciting input and feedback from all stakeholders before making a decision. Once a decision has been made, it should be implemented quickly and effectively.

    • Before making a decision, it is important to gather input and feedback from all stakeholders. Input gathering could be done by holding meetings, conducting surveys, or using other methods to solicit feedback and input from employees, customers, and other stakeholders.
    • Thoroughly considering all available options before deciding could mean conducting research, analyzing data, or consulting with experts to ensure that all relevant factors are considered.
    • After the decision, it is essential to implement it quickly and effectively. This might involve setting clear goals and timelines, communicating the decision effectively to all stakeholders, and providing the necessary resources and support to implement the decision successfully.

  • 14. Become a learning organization through relentless reflection and continuous improvement.

    This principle emphasizes the importance of ongoing reflection and improvement to achieve continuous growth and learning. A learning organization constantly seeks to improve its processes, products, and services. This requires a culture of continuous improvement, where employees are empowered to identify problems and suggest solutions. 

    • Making continuous improvement a vital part of the company's culture. Employees are encouraged to seek out opportunities for improvement in all business areas, from product design to manufacturing processes to customer service.
    • Regularly reflecting on past performance and seeking feedback from customers, employees, and other stakeholders, organizations can identify areas where they can improve. By listening to feedback and taking action to address areas of concern, organizations can demonstrate their commitment to continuous improvement and build trust with their stakeholders. 
    • Instead of viewing mistakes as failures, organizations should view them as opportunities to learn and improve. This requires a culture of transparency and openness, where employees feel comfortable admitting mistakes and discussing how they can be addressed. Organizations can build a culture of continuous improvement and innovation by learning from mistakes and taking action to prevent them from happening again.

The 14 Toyota Management Principles are a set of guiding principles that underpin the Toyota Production System. They provide a framework for achieving operational excellence, continuous improvement, and customer satisfaction. The principles are based on the philosophy of Kaizen, which emphasizes the importance of continuous improvement and the pursuit of excellence in all aspects of the organization.

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